ACE Leadership Hub
Mediation Skills
Be the calm in someone else's storm.
Duration
5 Weeks
Format
Practice-Led + Certification
Level
Intermediate–Advanced
Develop the tools to step into conflict as a trusted third party — and guide parties from tension to resolution with calm, structured authority.
What you'll walk away with
Facilitate structured mediation processes with confidence
Maintain genuine neutrality even in highly charged situations
Use deep listening to identify the real issues beneath surface conflict
De-escalate emotion without invalidating it
Lead parties to durable agreements that stick
Programme modules
5 modules · 5 Weeks
Built for
HR leaders and people managers dealing with team conflict
Lawyers and legal professionals adding ADR skills
Community and NGO leaders navigating stakeholder tensions
Anyone who finds themselves regularly in the middle of other people's conflicts
Join Mediation Skills.
Access the complete course with a one-time payment and enjoy lifetime access to all materials.
- Full access to all 5 programme modules
- Live mediation practice sessions with role-play scenarios
- ACE Mediation Certificate recognised by corporate partners
- Mediation structure guides and documentation templates
- Access to ACE mediator network post-completion
- Lifetime access to recordings